Report a problem, report abuse, or appeal

Something in the app is broken

A bug is about Yard Snail itself: the map is blank, a listing won't publish, messages won't send, a page looks wrong. Send it as a support ticket and you'll get a reference number to follow.

1. 1Open the contact form.
2. 2Pick the category that fits — something's broken, account trouble, listing problem, plan and billing, or other.
3. 3Describe what happened and what you expected.
4. 4Add the page you were on, and a screenshot if there's something to see.
5. 5Send. You'll see the reference number straight away.

Someone else's behaviour is the problem

Abuse, scams, harassment, a prohibited item, or a fake listing are handled by the moderation queue rather than the support queue — reports go to the content, so the context comes with them.

1. 1Open the listing, item, shop, review, comment or message.
2. 2Tap Report and choose the closest reason.
3. 3Add a note if it helps, and send.
4. 4Block the person as well if you don't want to hear from them again — the block control is on the same pages.

You are never identified to the person you reported. Scam and prohibited-item reports, and reports of an image posted without your consent, are looked at first.

Appealing a decision

If we removed something of yours, or limited your account, you can ask for it to be looked at again. A person reviews it — nothing is restored or removed automatically, and no account is ever closed by software alone.

1. 1Open the contact form and choose the category that matches.
2. 2Say that you are appealing, and give the reference or the listing link.
3. 3Explain why you think the decision was wrong. New information is the most useful thing you can add.
4. 4You'll get a reference number and a reply from a person.

For copyright specifically there is a formal route: a takedown hides material rather than destroying it, and the counter-notice process exists to reverse a mistake. That is on the DMCA policy page.