Terms of Service

Welcome to Yard Snail 🐌

These Terms of Service ("Terms") govern your access to and use of Yard Snail (the "Service") — the website at yardsnail.com and app.yardsnail.com and any related service — operated by Sthetic Creative Group, LLC ("we," "us," or "our"). By creating an account or using the Service, you agree to these Terms. If you do not agree, please do not use Yard Snail.

We are a small team that cares about making local buying and selling better. These Terms exist to keep the community safe and fair — not to be scary fine print. Our Community Guidelines, Privacy Policy, Cookie Policy and DMCA Policy are part of these Terms.

1. What Yard Snail Is (and Isn't)

Yard Snail is a map-based listing and discovery platform. People use it to find and post yard sales, garage sales, farmers markets, food trucks, pop-ups, community events and secondhand items nearby; to run a shop page with an inventory; to message each other; to make offers, schedule pickups and meetups; to plan a route of sales; and to follow sellers they like.

We are not a party to any transaction between members. When you buy, sell, rent, trade or give away something through a listing you found on Yard Snail, that transaction happens directly between you and the other person. We do not process payments, hold funds, provide escrow, guarantee item condition, authenticity or delivery, verify sellers' identities, or take responsibility for what happens at any sale, pickup or meetup. Where a seller shows payment methods or QR codes (for example Venmo, Zelle or Cash App), those are the seller's own accounts and are subject to those providers' terms.

You use Yard Snail at your own risk when meeting strangers. Meet in public places, bring a friend, inspect items before handing over money, and follow the safe-meetup tips in our Community Guidelines. Suggested meetup spots are conveniences, not guarantees of safety.

Listings marked "Helpers" (people or businesses offering hauling, staging, estate-sale or similar services) and stockists (shops that carry a maker's goods) are independent third parties. We do not vet them and any arrangement you make with them is between you and them.

2. Eligibility & Age

You must be at least 18 years old to create an account or use any account feature on Yard Snail. By creating an account, you confirm you are 18 or older. Anyone may browse the public map and listings without an account. We do not knowingly collect personal information from anyone under 18 — if we discover we have, we will delete it promptly.

3. Your Account

You can create an account with an email address and password or by signing in with Google or Apple. You are responsible for keeping your credentials secure and for all activity under your account, including activity by anyone you give representative or manager access to your shop. If you think your account has been compromised, tell us at hello@sthetic.org right away. One person, one account; duplicate accounts used to game reviews, votes or Scout points may be removed.

If you connect an outside AI tool to your account through our authorization screen, that tool acts with the access you approved until you revoke it, and you are responsible for what it does with your account.

4. Prohibited Items & Content

Yard Snail is for real, local community sales. The following are not allowed on the platform — posting them may result in immediate removal and account termination:

Recalled goods and children's products

Federal law makes it illegal to sell a recalled consumer product (15 U.S.C. § 2068). This is the rule most often broken at a yard sale, and it is the one most likely to hurt somebody.

• Any recalled product — check CPSC.gov/Recalls if unsure. The app can help you check, but you are responsible for the result.
• Drop-side cribs, inclined infant sleepers, and any crib or bassinet that does not meet the current CPSC standard
• Car seats and booster seats that are past their expiration date, have been in a crash, or whose history you do not know
• Baby walkers, and used crib bumpers, sleep positioners and similar soft bedding
• Used bicycle, sport or motorcycle helmets, and any used head, face or fall-protection gear — an impact you cannot see ends its useful life

Weapons, hazards and regulated goods

• Weapons, firearms, ammunition, explosives, fireworks, or any item regulated by federal or state law
• Illegal drugs, drug paraphernalia, alcohol, tobacco or vaping products, or prescription medications
• Flammable, toxic or pressurised goods — propane and gas canisters, fuel cans, pesticides, pool chemicals, solvents, and oil-based or lead-based paint
• Damaged, swollen or leaking batteries, power banks and any device containing one
• Airbags, seat-belt assemblies, catalytic converters and other regulated vehicle safety or emissions parts
• Prescription medical devices, hearing aids, and anything requiring a licence to dispense

Hygiene and health

• Opened or used cosmetics, skincare, makeup and personal-care products
• Used underwear and swimwear (new with tags is fine), and used contact lenses
• Used mattresses and mattress toppers where your state requires sanitisation or tagging — check before you list
• Breast milk, bodily fluids, and human remains or body parts
• Unpasteurised dairy and home-canned low-acid foods, beyond what your state's cottage-food rules allow (see Section 5)

Rights, legality and honesty

• Counterfeit, replica, or trademark-infringing goods, including handmade items made to resemble a brand
• Stolen or fraudulently obtained property
• Ivory, and products made from endangered or protected species or migratory birds
• Nazi, fascist or hate-group memorabilia, and items promoting violence or discrimination
• Official police, emergency-services or armed-forces uniforms, badges and credentials
• Gift cards, coupons, currency, financial instruments, and digital account logins or passwords
• Live animals (with limited exceptions for licensed breeders in applicable jurisdictions)
• Adult content or services
• Misleading, deceptive, or spam listings, and fake or paid reviews
• Personal information of others without their consent
• Anything illegal under federal, state, or local law

You must own what you list. By posting an item you confirm that you own it or have the right to sell it, that it is accurately described including any damage, defect or repair, and that the photos are of the actual item. This list is not exhaustive — if an item is regulated where you live, that rule applies whether or not we have named it here.

5. Local Rules, Permits, Food & Rentals

Requirements vary by location. Before posting or attending an event, check the applicable city, county, state, and HOA rules — including any permits, licenses, zoning, parking, food-safety, cottage-food, sales-tax or vendor requirements. Yard Snail provides general information only, does not verify legal compliance, and does not provide legal advice. Event organizers, vendors and sellers are responsible for obtaining required approvals.

Home-kitchen and food items. Sellers who list food, including items made in a home kitchen, are solely responsible for complying with cottage-food and health-department rules and for accurately disclosing ingredients and allergens. Buyers with allergies should confirm directly with the seller. We do not inspect food or kitchens.

Rentals. Some shops offer items for rent. Rental terms, deposits, condition and returns are agreed between the renter and the owner; the disclosure you acknowledge in the app is a reminder of that, not a contract with us.

Vendor licenses. The license vault lets vendors store their own permits and, where an admin has reviewed them, show a "license on file" signal. That signal means a document was uploaded, not that we have verified it is valid, current or sufficient. Check with your city, county, and state — and your HOA — before posting or hosting a sale. We do not represent that any listing is "legal," "permitted," or "approved."

Helpful starting points for finding your local requirements:

• City & county government (USA.gov)
• State government (USA.gov)
• Food safety (FDA)

6. All Sales Are Final

All transactions arranged through Yard Snail happen directly between buyers and sellers, and all sales are final unless the seller agrees otherwise. Yard Snail does not process payments and does not offer refunds, returns, chargebacks, escrow, or buyer protection of any kind. Offers, holds and pickup bookings made in the app are conveniences that help two people agree; they are not a contract with us and either side may fall through. Inspect items in person before paying.

"All sales are final" describes what we can offer as a platform. It does not take away rights the law gives you against a seller who is acting as a trader — see Section 6b.

6a. Consignment Pop-Ups

Where we operate or partner with a physical Yard Snail pop-up that accepts consigned goods, the terms shown on that location's page in the app — the commission it keeps, how long items stay on the floor, what happens to unsold items, drop-off hours and payout method — apply to items you consign there. You confirm you own what you drop off and may sell it. Consigned items are held at your risk except where the law requires otherwise; we will take reasonable care of them but do not insure them. Payouts are made after an item sells, by the method stated at the location, and may be delayed by processing time. Consignment is the one part of Yard Snail where we are a party to the sale of your item, and only for items you physically consign; it does not change our role for anything else on the platform.

6b. Who Is Selling: Private Sellers and Traders

Every shop on Yard Snail is labelled with what it is: Private — an individual selling their own things — or Business — someone trading as a business. The label is chosen by the seller and appears on their shop page and beside their name on the listing you are looking at. Where the law requires more of a high-volume seller — their legal name, business address and contact details — that appears on the seller's page as a consumer disclosure.

If you are a consumer in the EU, the UK or Switzerland and you buy from a seller who is acting as a trader, your statutory consumer rights apply to that sale and nothing in these Terms takes them away: goods must be as described, of satisfactory quality and fit for purpose, and where the sale is concluded at a distance — through messaging, without both of you being present — you have a right to withdraw within 14 days and get your money back. Those rights are against the seller, not against Yard Snail, because the sale is between the two of you and we do not process the payment. A trader is responsible for giving you the information consumer law requires, for handling returns and refunds, and for honouring the statutory guarantee. Items you buy in person at a sale are not distance sales, and the 14-day withdrawal right does not apply to them.

If you sell as a trader, you confirm that you will comply with the consumer law that applies to your sales — pre-contract information, the withdrawal right for distance sales, the statutory guarantee, and pricing and labelling rules — and that the business details you publish are accurate. If we receive complaints that suggest otherwise, we may ask you to correct your listing or your seller type, or suspend your shop.

Buying from a private individual is not a trader's sale, and the protections that apply to traders do not apply to it — which is exactly why the label is shown before you decide. Not sure which you are? If you sell regularly, or buy to resell, treat yourself as a trader: changing the label is one tap in your shop settings.

7. Your Content

When you post listings, shop items, photos, videos, reviews, comments, messages or Scout submissions on Yard Snail, you keep ownership of that content. You grant us a non-exclusive, worldwide, royalty-free license to host, store, copy, process, display, distribute and promote it within the platform and in our own marketing (for example a social post showing a great local sale), and to make copies as needed to operate the Service — including sending it to the AI processors described in Section 16 and generating share images and previews. This license ends when you delete the content, except for routine backups kept for a limited period, content others have already shared or copied, and records we must keep for safety or legal reasons.

You are responsible for your content. You confirm it is accurate and legal, that you have the right to post it, and that it does not infringe anyone else's rights or show people who have not agreed to appear. Do not post photos or text you do not have the right to use — including photos from another member's listing, even one you have valued with the value scanner. If you believe content on Yard Snail infringes your copyright, our DMCA Policy explains how to tell us.

We do not use your content to train AI models for our own purposes, and we do not sell it.

8. Community Standards, Moderation & User-Generated Content

Be decent. Don't harass, threaten, or discriminate. Don't try to game the system with fake reviews, duplicate accounts, or false Scout submissions. Full details are in our Community Guidelines, which are part of these Terms.

Yard Snail hosts user-generated content including listings, shop items, photos, comments, reviews, ratings and local tips. We provide reporting and blocking tools, run automated safety checks on listings, photos and messages, and may remove, hide or restrict content or accounts we believe violate these Terms, are unlawful or harmful, or put the Service or other members at risk — with or without notice depending on severity. We are not obligated to monitor content and do not commit to a response time.

Zero tolerance for objectionable content. Yard Snail has zero tolerance for objectionable content and for abusive users. There is no category of objectionable content we permit anywhere in the Service, and no account is too valuable to remove over it. Every listing, shop item, photo, comment, review, message and shop page can be reported from the screen it appears on, and any member can block any other member from contacting them — a blocked member disappears from your listings, your messages and your map. We review every report and act on it promptly: we remove the content and, where warranted, eject the account behind it. A person makes that decision, not an automated check, and anyone who abuses the reporting tools to harass others is themselves subject to removal.

What action we take, and how to appeal. We try to match the action to the problem rather than reaching straight for a ban. Depending on severity that means a warning, hiding or removing a listing or photo, turning off a feature such as messaging, or suspending or permanently closing an account. Except where telling you would break the law, tip off fraud, or put someone at risk, we will tell you what we did and why. You can appeal any of it by replying to that notice or writing to hello@sthetic.org, and a person — not an automated check — will review it. Automated checks can and do make mistakes, and we would rather hear about it than have you assume the decision is final.

Counterfeits and brand owners. If you own a trademark and believe a listing infringes it, write to hello@sthetic.org with the listing link, the mark, and the basis of your claim. Copyright complaints go through our DMCA Policy instead. We remove listings we believe are counterfeit, and repeat infringement ends an account.

To the extent permitted by applicable law, Yard Snail relies on the protections afforded to interactive computer services under 47 U.S.C. § 230 with respect to user-generated content. Nothing in these Terms alters or waives those protections. Members remain solely responsible for the content they post and for their own compliance with local laws.

9. Fees, Plans, Boosts & Refunds

Yard Snail is free to browse and free to list. During our launch period, Seller Pro, Vendor and Venue features and listing Boosts are granted at no charge, and we do not collect any payment information. Founding and launch perks are time-limited, and we may adjust or end them; we will say so in the app before we do.

We intend to charge for some plans and Boosts in the future. When we do, we will publish pricing in the app before anything is charged, nothing will be charged to an existing account without your express agreement to the price and payment terms at that time, and the following will apply to any paid purchase:

Cancellation

You can cancel a subscription at any time from your account settings. Cancelling turns off auto-renewal; you keep every feature you paid for until the end of the billing period you already paid for. Nothing is shut off early.

Refunds

• 14-day full refund window: if you subscribe and decide within 14 days that it is not right for you, contact us and we will issue a full refund, no questions asked. This applies to any new subscription purchase.
• No prorated refunds for unused time after that window, but we handle unusual circumstances (such as a vendor closing their business) case by case — contact us.
• One-time purchases (Boosts and other add-ons) are non-refundable once delivered, because the service is consumed at the time of purchase.

Prices will be in USD. Buyers are always free. We may change prices or features for future billing periods with notice.

10. Badges & Scout Recognition

Scout badges and similar recognition are community rewards — they are not currency, have no cash value, cannot be bought or sold, and are not redeemable from us for any monetary amount. We can adjust, expire or reset badges at any time without notice or compensation.

11. Disclaimer of Warranties

YARD SNAIL IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT ANY LISTING, PROFILE, REVIEW, WEATHER FORECAST, RECALL CHECK, MAP LOCATION, PRICE ESTIMATE OR AI OUTPUT IS ACCURATE, SAFE, CURRENT OR COMPLETE. We may change, suspend or discontinue any feature, or the Service, at any time. Keep your own copies of anything you cannot afford to lose; the app has export tools for your listings and inventory.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, STHETIC CREATIVE GROUP, LLC WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, PROPERTY OR GOODWILL, OR ANY PERSONAL INJURY OR PROPERTY DAMAGE, ARISING FROM YOUR USE OF YARD SNAIL — INCLUDING ANY TRANSACTION, PICKUP, MEETUP OR EVENT YOU ENTER INTO BASED ON A LISTING FOUND HERE. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF THE SERVICE WILL NOT EXCEED THE GREATER OF $100 OR THE AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM.

12a. Indemnification

You agree to indemnify and hold harmless Sthetic Creative Group, LLC from claims, damages, and expenses (including reasonable attorneys' fees) arising from your content, your listings and sales, your use of the Service, or your violation of these Terms or of any law.

13. Account Termination

You can delete your account at any time from your profile settings, or by emailing us if you would rather we did it for you. We may suspend or terminate accounts that violate these Terms, harm the community, or for any reason at our discretion. We will try to give you notice unless doing so would cause harm to others. Sections that by their nature should survive (including disclaimers, limitations of liability, indemnification and governing law) survive termination.

Repeat copyright infringement. We maintain a policy of terminating, in appropriate circumstances, the accounts of members who repeatedly infringe copyright. A copyright strike is recorded when we remove or disable access to content you posted in response to an effective notice under the DMCA Policy, which forms part of these Terms. Three strikes places the account in termination review. A notice we rejected is not a strike, and neither is a notice about content you did not post; a strike is reversed if your counter-notice succeeds. This is a policy we apply as a matter of judgement rather than an automatic counter — an account is never closed by software, and we tell the member what happened and why, with the appeal route described in Section 8.

14. Changes to These Terms

We may update these Terms occasionally. Small corrections — typos, broken links, clearer wording that does not change what anything means — take effect when we publish them. For any change that affects your rights or obligations we will give at least 30 days' notice by email or in-app notice before it takes effect, except where a shorter period is needed to address a security, safety or legal problem. If you do not agree with a change, you can close your account at any time before it takes effect, free of charge. Continuing to use Yard Snail after changes take effect means you accept the updated Terms. Changes are not retroactive and do not affect anything that already happened.

15. Governing Law, Disputes & Translations

These Terms are governed by the laws of the State of Utah, without regard to conflict-of-law principles. Any dispute arising out of or relating to these Terms or the Service will be resolved exclusively in the state or federal courts located in Salt Lake County, Utah, and you consent to personal jurisdiction there.

Before filing any claim, you agree to contact us at hello@sthetic.org and attempt to resolve the dispute informally for at least 30 days. Any claim arising out of or related to the Service must be brought within one (1) year after the claim arose, or it is permanently barred, to the extent permitted by law.

If any provision of these Terms is held unenforceable, it will be limited or severed to the minimum extent necessary and the rest will remain in force. Our failure to enforce a provision is not a waiver of it. Some jurisdictions do not allow certain warranty disclaimers or liability limitations, so some of the above may not apply to you. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.

Where Yard Snail offers the interface in languages other than English, translations are provided for convenience only — the English version of these Terms and all policies controls.

16. AI Features

Yard Snail includes optional AI-powered tools: the listing assistant (suggested titles, descriptions, item details and price-range estimates, including from your photos), photo item detection and multi-item photo posting, barcode and model-plate reading, spreadsheet and link import, search suggestions, listing summaries, review highlights, message reply drafts, the saved-alert builder, vendor tools, venue matching, the in-app chat assistants (such as the Finds Guide and Shop Coach), and automated safety review of content. These are automated outputs generated by third-party AI models reached through our platform provider. They may be inaccurate, incomplete, or outdated, and they are not appraisals, professional valuations, safety certifications, or legal, tax, or financial advice.

Price suggestions are informational estimates only — you alone choose your price. Recall checks query public government records and can miss a recall or match the wrong product. You are responsible for reviewing all AI-generated content before posting and for the accuracy and legality of your final listing. Content you submit to these features is transmitted to AI processors as described in our Privacy Policy and Subprocessors page; do not submit information you are not comfortable having processed. AI features are metered per member and may be limited or paused. To the fullest extent permitted by law, we disclaim all liability arising from reliance on AI-generated suggestions.

AI acceptable use

When you use any AI feature, including the chat assistants, you agree not to:

• Try to bypass, disable, override or "jailbreak" the AI's safety rules — for example with role-play, "developer mode", fake system or admin messages, or encoded or hidden instructions
• Try to get the AI to reveal its hidden instructions, prompts, tools or configuration
• Use an AI feature — or any other feature — to look up, collect, list or expose other members' personal information, messages, contact details, location or activity
• Submit other people's private information (such as ID numbers, financial details or home addresses) unless you have the right to share it

How this is enforced. Messages to the AI features are checked automatically. Attempts like these are blocked, recorded in an administrator-only log, and serious or repeated attempts are reported to Yard Snail's administrators by email, as described in Section 6 of our Privacy Policy. Automated checks can make mistakes; if you think something was blocked in error, tell us at hello@sthetic.org. Misuse may lead to a warning or to suspension or closure of your account, as described in Sections 8 and 13.

Value reports (“What's it worth?”) and product suggestions

Value reports are private to the member who runs them. They are AI-generated estimates from public listing data — not appraisals — and may name brands or makers only to identify the item. You may value any listing on Yard Snail, but a report on another member's listing does not give you any right to relist that item or reuse its photos or description; Yard Snail blocks reposting another member's photos.

A report may suggest everyday products (for example a cleaning or repair product) with links that open an ordinary search on a third-party store. These suggestions are generated automatically and are not endorsements. Yard Snail is not paid for them and earns nothing from these links. If that ever changes, we will label any paid or affiliate link clearly where it appears. Product names and trademarks belong to their owners and are used only to identify products; no affiliation is implied. Third-party stores are not operated by Yard Snail and have their own terms, prices and policies. Always check that a product is suitable for your item and follow its label and safety instructions.

Links in reports are limited to well-known marketplaces, retailers, auction records and the U.S. Consumer Product Safety Commission. We filter links automatically, but we don't control other websites and are not responsible for their content.

Administrators. The AI features are designed and configured to work only with your own information and public content, and Yard Snail's administrators are subject to the same AI rules, checks and logging as every member — an administrator account is not given extra access to members' data through the AI features.

17. Messaging & Communications

All contact happens in the app

Buyers and sellers reach each other through Yard Snail's built-in messaging, and that is the only contact channel we provide. Yard Snail does not collect, store, or share phone numbers, and we never publish your email address on a listing or profile. The other person sees only what you choose to send them. When you send a message, Yard Snail and its service providers process it in order to deliver it and to run automated safety checks, and the recipient receives its contents. A shop owner may designate a representative who receives that shop's messages.

Contact that happens off Yard Snail

If you choose to share your own phone number, email, or another app inside a message, the conversation from that point leaves Yard Snail entirely. We cannot see it, moderate it, keep a record of it, or step in if something goes wrong. Our scam warnings, blocking, and reporting tools only work on messages sent inside Yard Snail. Anything you exchange with another member elsewhere is between the two of you, and is subject to your own carrier's or provider's terms and charges. We recommend keeping the conversation in-app until you have a reason to trust the other person — and you can always report someone here even if the behavior happened elsewhere.

How we handle in-app messages

We use automated tools to flag messages that match known scam patterns or violate our Community Guidelines, and a moderator may review a conversation that is reported to us. We have no access to anything said outside the app and do not monitor it.

What you may not do

• Collect, scrape, store, or resell other members' contact details
• Send unsolicited marketing, autodialed, prerecorded, or bulk messages to members — this violates these Terms and may violate telemarketing law
• Continue contacting a member after they have asked you to stop, blocked you, or declined
• Use messaging to harass, threaten, defraud, or impersonate anyone

If you receive unwanted contact, block the member and report them. We may suspend or remove accounts for any of the above.

Email and notifications

We send email you have asked for or that the Service needs — sign-in and password emails, pickup and meetup confirmations, route itineraries you send yourself, reminders you set, follower and listing notifications, license-expiry reminders for vendors, and launch notices for a city you asked to hear about. You can turn optional notifications off in your profile. Notifications are a convenience and may be delayed or fail to send; do not rely on them as your only reminder of a pickup or sale.

18. Automated Access, Scraping & AI Training

Yard Snail's listings, shop pages, photos, descriptions and prices are published so that people nearby can find them. They are not published as a dataset.

Not permitted without our written permission

• Scraping, crawling, harvesting, or bulk-downloading listings, shop inventory, photos, prices, reviews, or member profiles — by script, bot, headless browser, extension, or any other automated means
• Using our public endpoints for anything other than browsing Yard Snail in a normal web browser, including circumventing rate limits or sending requests from multiple addresses to avoid them
• Copying our content into a competing marketplace, directory, or listing service
• Using our content to train, fine-tune, or evaluate machine-learning or AI models. Our robots.txt states this in machine-readable form; this section states it in writing. Ignoring either is a breach of these Terms.
• Probing for vulnerabilities, attempting to access accounts or data you are not authorized to reach, or interfering with the operation of the Service

What is fine

• Search engines indexing our pages so people can find us — that is the point
• Sellers exporting their own listings and inventory. Your data is yours, and the app has tools for it
• Linking to, quoting, or sharing individual listings and shop pages
• Press, researchers, or partners who ask us first. We are usually happy to say yes

We may rate-limit, block, or suspend access that looks automated, and we may pursue removal of content copied from Yard Snail. Sellers' listings remain their own work; this section protects them as much as it protects us.

19. Intellectual Property

The Service — its design, software, name, snail mark and original content (excluding your content and third-party map data) — is owned by Sthetic Creative Group, LLC and protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable license to use the Service for your personal or small-business purposes. Map data is © OpenStreetMap contributors and is used under its license.

20. A Single Point of Contact

Under the EU Digital Services Act we provide one point of contact for members and for authorities: support@yardsnail.com. It reaches the people who run Yard Snail — the same address as our support desk, so nothing falls between two desks. We communicate in English.

Use it for anything to do with content on Yard Snail: a listing or shop you want to report, a moderation decision you want reviewed, an order or a handover that went wrong, or a question from an authority. If you are an authority, tell us who you are and what you need, and include the link to anything you are asking about so we can find it quickly. Reports of illegal content are welcome from anyone, whether or not they have an account.

Data protection requests — access, correction, erasure, portability or objection — go to hello@sthetic.org, as described in our Privacy Policy, and you can download a copy of your data yourself from your profile settings. Copyright notices go through our DMCA policy and are handled by the agent named there. Every message to any of these addresses is read by a person.

Questions?

Reach Sthetic Creative Group, LLC at hello@sthetic.org or by mail at 7533 S Center View Ct #6340, West Jordan, UT 84084, United States. For anything to do with using the app, write to support@yardsnail.com instead — see Section 20. We're real people and we read every message.