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Written by the people who build Yard Snail. If an article doesn't answer it, the contact form reaches a person.
Browse by topic
Getting started4What Yard Snail is, how to join, and how to find your first sale.Buying & finding4Search the map, message sellers, and arrange a safe pickup.Selling & your shop5Post a sale, photograph items, and set up your permanent shop.Vendors & helpers3Food trucks, market stalls, event organizers, and the helpers who support them.Snail Scouts2Spot sales that aren't on the map yet and earn badges for it.Account & sign-in3Signing in, your profile, changing your username, deleting your account.Privacy & data3What's public, what's private, cookies, and your data rights.Safety & reporting3Reporting a problem, spotting scams, blocking and muting.Troubleshooting3The map won't load, a listing won't post, messages won't send.Accessibility2What we support today, and how to tell us what's getting in your way.
Most read
Find sales on the mapHow to use the Yard Snail map: the type and category filters, the distance slider, the Now filter, and how to get directions to anything you find.Post your first saleStep-by-step through the posting flow: choosing a type, putting a pin on the map, adding photos and dates, and publishing to the live map.Safe meetupsPractical advice for handing over money and goods in person, including safe exchange zones and what to check before you pay.Save favorites and get alertsSave sales and items to favorites, organise them into folders, build a route, and get alerted when new sales pop up in the areas you watch.Boosts and plansWhat a boost does, what the paid plans include, and how to cancel or ask about a refund.Avoiding scams and fake emailsThe scams that actually show up on local marketplaces, and how to tell a real Yard Snail email from a fake one.Cookies and analyticsWhat cookies and browser storage Yard Snail uses, how to accept or reject analytics, and how to change your mind later.Sign-in problemsWhat to do when you can't sign in, a password reset link doesn't work, a verification code never arrives, or Google sign-in fails.
New here? Read these in order
- 1What Yard Snail is
- 2Create your account
- 3Find sales on the map
- 4Save favorites and alerts
- 5Meet safely
- 6Post your first sale
Trust, safety & transparency
The pages that say plainly what we do, what we don't, and who to contact.
Contact usEvery way to reach a person.Official communicationsHow to spot a fake message.Report a problem or appealBugs, abuse, and appeals.Report a security issueFound a vulnerability?Account & data requestsAccess, correction, deletion.Accessibility helpWhat we support, and feedback.GlossaryThe words we use, explained.System statusIs something down right now?
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