Official communications

People impersonating a marketplace is one of the oldest tricks there is. This page is the reference: what we actually send, and the things we will never ask you for.

We only email from yardsnail.com

Every genuine message from Yard Snail comes from an address ending in yardsnail.com. If an email claims to be from us and comes from anywhere else — a Gmail address, a lookalike domain with an extra letter, a shortened link — it is not from us.

We will never ask you for these

• Your password. Ever. Not in an email, not in a message, not over the phone.
• A verification code we just sent you. Those are for you to type, not to share.
• Payment card details. Yard Snail does not process payments and never asks for a card.
• A payment by gift card, bank transfer, or cryptocurrency. There is no legitimate reason for this.
• A deposit to release a listing, an item, or an account.

What we do send

• Sign-in and password reset emails you asked for.
• Confirmations you requested — a pickup, a meetup, a route itinerary, a reminder you set.
• Notices you opted into, such as an area alert or a city launch you signed up for.
• A reply to a support ticket you opened, which carries your reference number.

About messages from other members

Other members can message you inside Yard Snail, and they can be dishonest. Messages containing a phone number, email address or payment link are flagged for that reason. A member will never legitimately need your password, and no member works for us.

If you think a message is fake

1. 1Don't click anything in it and don't reply.
2. 2Check the sender's domain — it must end in yardsnail.com.
3. 3Report it to us with the message attached, and we'll confirm whether it's genuine.
4. 4If you already entered a password somewhere, change it immediately and change it anywhere else you reused it.