Sign-in problems

I forgot my password

1. 1On the sign-in screen, tap Forgot password?
2. 2Enter the email address you signed up with.
3. 3Open the reset email and tap the link. It opens a page where you set a new password.
4. 4If the link is old, request a fresh one — reset links expire.

For your privacy, the form tells everyone the same thing whether or not an account exists with that address. So check your spam folder before assuming the email was never sent.

The verification code never arrived

• Tap Resend and wait a minute before trying again.
• Check the spam, promotions and updates folders.
• Check the address for a typo or a trailing space.
• If your email provider filters aggressively, add the sender to your contacts and resend.

Google sign-in isn't working

Google sign-in needs third-party cookies and pop-ups allowed for this site. If you're in a private window or a strict tracking-protection mode, try a normal window. If you previously signed in with a password, use that instead — signing in with Google on an address that already has a password account can conflict.

I'm signed in but my profile is missing

Rarely, a session can end up pointing at an account with no profile row. Sign out completely, then sign back in — that rebuilds it. If you're still stuck, contact us with the email address on the account.

Still stuck? Contact support